Enhancing Passenger Journeys: Customer Experience Management for Future-Ready Airports
Keywords:
CEM, Customer Experience, Airports, Customer FocusedAbstract
In the rapidly evolving landscape of the aviation industry, airports face the challenge of redefining and elevating the passenger experience. This paper explores the strategic integration of Customer Experience Management (CEM) principles to create future-ready airports that not only meet but exceed passenger expectations. The objective is to delve into the pivotal role of CEM in optimizing airport operations and fostering passenger satisfaction.
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